Refund policy

At Petzlife, we want you and your pet to be completely happy with your purchase. Here’s what you need to know about returns and refunds:

Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• For hygiene reasons, opened products cannot be returned unless they are damaged or incorrect.

Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with a photo of the item and packaging.

• We will provide a replacement or a full refund, depending on your preference.

Refund Process

• Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Exchanges

• Exchanges for different sizes or products can be arranged if stock is available.

• Please contact us to confirm availability before sending back your original item.

How to Return an Item

• Contact our support team via email with your order number and reason for return.

• Follow the instructions provided to send your item back safely.

Additional Notes

• We are committed to making the return process as smooth as possible.

• For any questions or concerns regarding returns or refunds, reach out to our support team.